ePharmacy uses Australia Post for all deliveries.
If the option for 'authority to leave parcel' is selected, Australia Post will leave your parcel at the address provided on your order. Please note that if Australia Post's drivers cannot locate a safe location to leave your parcel a card will be left detailing the nearest Australia Post outlet where the parcel can be collected during normal business hours.
If this option is not selected, parcels will be delivered to the provided address and will require a signature on receipt. It is recommended to provide a work address for delivery if no one is home during business hours. Where no one is home to sign for the parcel, a card will be left detailing the nearest Australia Post outlet where the parcel can be collected during normal business hours.
Orders will be packaged in plain boxes and unmarked for privacy and security. They will be dispatched as soon as payment and prescriptions have been processed. Allow normal postage times for delivery.
ePharmacy will dispatch most domestic orders within ONE business day Monday to Friday assuming all items are in stock. All other domestic orders will be dispatched as quickly as possible thereafter. Dispatching international orders can take up to 2 weeks. It may be necessary for some orders to be shipped in more than one box from different distribution centres and therefore you may obtain these parcels at different times. If an order requires an extra box and is an international order, additional shipping charges may apply. You will be notified via email if there are any delays in obtaining any items on your order. Please contact us if you would like an alternative product or other arrangement. Order processing and delivery times may vary in peak times such as Christmas, Valentine's Day, Mother's Day, Father's Day and some catalogue promotions. Contact us for more information.
Most Prescription orders will be dispensed and dispatched the same day the actual prescription is received Monday to Friday. Please allow sufficient time for delivery via Australia Post of your prescription medicines so you do not run out. We recommend to allow 7 days for delivery or 10 days in remote areas. If sending a prescription to us also allow appropriate time for the prescription to reach us and for the order to be sent back. Allow extra time in peak delivery times for Australia Post such as the Christmas/New Year and Easter periods and for Public holidays.
Postage and handling for domestic orders
Standard Australia Post shipping within Australia
Allow 1-8 working days from the date we ship your order (depending on where you live in Australia).
FLAT RATE SHIPPING - Australian Orders
Less than $99
$99 or more
Far North QLD (Islands)
Express Post within Australia
Allow 1-3 working days from the date we ship your order (depending on where you live in Australia).
FLAT RATE EXPRESS SHIPPING - Australian Orders
Less than $99
$99 or more
* all shipping costs are based on the weight of your order, where it is being shipped to, and the shipping method you selected. You will see the cost of each shipping method for your order in the selection page of the checkout.
The following products are excluded from the free freight over $99 offer – VSL#3, Urocit-K and Gelclair. The freight for these products is a flat rate of $7.00.
Postage and handling for international orders
Express Courier International is now the preferred shipping provider. Germany and Netherlands orders are unable to be placed as the local customs have not accepted many of our parcels in the past. We apologise for any inconvenience this may cause.
Express Courier International:
Full express door-to-door service, with online tracking, Delivery times vary between 2-5 working days to most countries*
Air Mail is no longer available for NZ customers due to tracking issues. We apologise for any inconvenience this has caused.
For estimated delivery times to your country, please visit Australia Post International and select your country to view the estimated times on each delivery service. A limited list of prohibited products is also listed on website for each country.
* Delivery times are an estimate only. * Delivery time does not include any time parcels may spend in the destination countries customs service. *All international orders require a signature on delivery.
International Delivery Times after confirmed order shipment
* estimated times in business days