At ePharmacy we strive to provide complete professional care .By providing us with medical details listed in our registration form, it will ensure that we are able to identify any potential drug, health or allergic interactions. This is compulsory for prescription and over the counter medicine orders.

Due to Australia's present Health Scheme, different individuals may have different entitlements to what they pay for PBS prescriptions. Each prescription item at ePharmacy will show with up to four different prices depending on the individual's entitlements. Below is a description of the different prices.


These are medicines listed on the Pharmaceutical Benefits Scheme (PBS) and are the only medicines the government will subsidise. The complete list can be found at These prices are set by the government. Prescription Record Form (PRF) stickers will be supplied with all PBS prescriptions and Safety Net Totals will be kept for patients. Where no price appears in the PBS field, the prescription is only available as a Private Prescription. In certain circumstances a PBS listed medicine may not be eligible to be subsidised for certain patients. In these cases, the patient will have to pay the Private Prescription price - see Private Prescriptions below.

Private Prescriptions

Some prescriptions are not subsidised by the government, and the patient pays the full cost of the medication. These products do not count towards the Safety Net total for the year but may be able to claim against Private Health Insurance. Receipts will be provided for any products that may be claimed. Under certain circumstances PBS medicines may not be subsidised by the government and in this situations, the Private price will have to be paid by the patient.

Concession Cards
(Pensioners, Health Care & Veteran Affairs card holders, CN Entitlement card holders)

These cardholders will pay $5.50 for most PBS prescriptions (Discounted from $6.50)*. Small government surcharges may occur in more expensive brands but can be avoided by selecting the generic equivalent when prompted. Where no price appears in benefit card field, private prices and freight will apply.

Important - All entitlement card recipients must provide photocopies of cards with the first order. *The PBS co-payment cannot be discounted by the pharmacist when the mediacation is supplied within less than the specified interval after a previous supply.

Safety Net Card Holders

Patients eligible for Safety Net cards will not be charged for PBS prescriptions (unless government surcharges apply). These patients will not be charged for postage or handling where SN prescriptions are included in their orders. When the item is not a PBS prescription, private prices and freight charges will apply.

Important - All entitlement card recipients must provide photocopies of cards with their first order.

Free Freight for Subsidized PBS Medicines

Free freight is available for orders with at least one PBS subsidized prescription. Our system will automatically adjust the freight if you are eligible. A PBS subsidized medicine is defined as a prescription medicine that is currently listed on the PBS and the government pays part of the cost of the medication. These are products with a price of $39.30 or more in the Discounted PBS Price field for patients without a Concession/Pension card or products with a price in the Concession PBS Price or Safety Net price for patients with a valid Concession/Pension/Safety Net Concession card or Safety Net Entitlement card respectively.

A PBS listed medicine that is ordered as Private or is less than $39.30 for a non Concession/Pension card holder is not considered to be subsidized and is not eligible for free freight.

Multiple Packs
Dispensing multiple packs or multiple repeats of prescription medication

Our pharmacists are eager to save you money but are ethically bound to ensure that the quantity of prescription medication you receive is both safe and reasonable. We must also comply with your doctors instructions on a prescription when it comes to dispensing repeats. Therefore the only time we can supply multiple repeats or an increased quantity is if the doctor prescribes that quantity or if the prescription is endorsed by the doctor "Regulation 24" . NB a regulation 24 prescription can only be done on an original script and not a repeat. If the doctor has not indicated that a larger quantity can be dispensed we will supply only one repeat and refund the difference. Eg If your prescription is written out for 30 Tablets with 5 repeats and it does not have "Regulation 24" written on the script, the ONLY quantity we can dispense is 30 at one time. Further dispensing of this product could only occur after an appropriate length of time - usually 21 days but this depends on dosage. In this example if you would like to obtain 180 Tablets then the doctor must endorse the prescription "Regulation 24" or the quantity must be written out for 180 and not 30. We can no longer accept signed authority forms from your doctor as permission to dispense more than one pack.

It should also be noted that if you order any prescription item as Private, NO PBS stickers will be issued and it will not count towards your Safety Net total for the year. Once any prescription order has been sent the product cannot be returned for a refund even if your doctor changes your medication or you have an adverse reaction.

Please contact our pharmacists on 1300 367 283 for more information.


Patients may elect to have repeats filed with ePharmacy for future dispensing. This will allow for immediate processing and dispatch after order is placed and paid for. All repeats will be displayed in your account to keep track of your prescriptions.


Only prescriptions written by registered Australian Doctors can be dispensed. Refrigerated lines cannot be supplied. Overseas customers can purchase products except prescription and Pharmacist Only lines. We reserve the right to refuse supply of any goods we feel may contravene our professional obligations.
Due to government regulations, faxes or emails of prescriptions cannot be dispensed.


ePharmacy is interested in saving our customers money. Where equivalent less expensive brands exist, you will be asked if you would like us to substitute with these. These brands are in no way inferior in quality or strength, but are less expensive due to the companies being more competitive in pricing. In many cases, the same companies make both brands!

Prescription Codes

The following is a list of definitions to determine pricing of prescriptions. As different people are eligible for different pricing (i.e. through entitlement cards), we have devised a system to show the different prices. When you select a prescription item, you will be given four different prices to choose from depending on your individual circumstance.

Private or
Our Price
private prescription. No government subsidy, with the customer to pay full cost of medication. Anyone with a prescription may pay this price.
price that is set by the government on the National Health Scheme. PRF stickers are provided and can be recorded on Safety Net Card.
(A) - When this appears after a prescription an Authority Script is required from the government for the PBS price.
entitlement cards only (i.e. pensioners, health care cards, veteran affairs cards, CN cards (safety net cards) A photocopy of the original card must be supplied with patients first order to validate entitlement.
Safety Net
SN cards only (i.e. safety net cards issued for entitlement card holders on reaching safety net limits set by the government). See Safety Net below.

Safety Net

If you and your family require large amounts of National Health Scheme prescriptions in any one-year, a Safety Net threshold exists to protect you financially. Once this threshold is reached you can apply for a Safety Net card enabling you to receive PBS prescriptions at cheaper or no cost. A family can include:
  • A spouse or de facto spouse
  • Children under 16 in your care; and
  • Full-time dependent students under 25.
To be eligible for the Safety Net, you must keep a total of your PBS prescription expenditure. As individual pharmacies are not linked, records are only kept for prescriptions dispensed in each pharmacy. At ePharmacy we will keep records of all PBS prescriptions dispensed by us for Safety Net purposes. If you use different pharmacies (including hospital pharmacies) you should keep your own prescription record form.

What is the effect of the PBS Safety Net early supply rule?

The Safety Net early supply rule expands the former Safety Net 20 day rule so that early supply provisions apply for a wider range of medicines. For specified PBS medicines, a prescription that is supplied within less than the specified interval after a previous supply of any brand of the same or an equivalent medicine will fall outside Safety Net. For that supply:
  • The patient contribution will not count towards the Safety Net threshold.
  • The PBS co-payment cannot be discounted by the pharmacist.
  • If the Safety Net threshold has been reached, the usual patient payment applies - not the reduced Safety Net amount.

Safety Net Threshold
The levels for 2019 are:

General Patients: $1,555.70*- a safety net card will be issued allowing PBS prescriptions to be charged at $5.50* each for the rest of the calendar year

Concession Card Holders (pensions, health care card, veteran affairs etc) $390.00* - a safety net card will be issued allowing PBS prescriptions to be free* for the rest of the calendar year.

*These figures are adjusted annually and do not include a surcharge for the more expensive alternative brands/medicines.

If you require more information about Australia's Pharmaceutical Benefits Scheme:

Phone 1800 020 613
Internet site

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