SHIPPING TERMS & CONDITIONS
Australian orders
1 - Timing
Below are indicative delivery times depending on the method you select at checkout:
- Regular Post - estimated 5 days once dispatched
- Express Post - estimated 2 days once dispatched
We aim to deliver products to you to the address you provided upon registration, within these timeframes. However, from time to time our delivery partners will experience delays outside of our control. For updates on delays, please visit the relevant delivery partner’s website or refer to the tracking information provided with your order confirmation.
Where possible, we endeavour to keep you informed of any delays to your order. Your order status can be checked at any time by logging into your account. If your order has not arrived as expected, please check your order status online prior to contacting Customer Service.
2 – Delivery
For Regular and Express Post orders, your items will be packaged in plain, unmarked boxes for privacy and security.
All orders will require a person present to sign for the package upon delivery. If no one is present when the order is delivered the carrier will either attempt re-delivery or leave a card detailing the nearest location to collect the parcel.
For any other issues regarding your order, please Contact Us.
3 - Returns
3.1 - Faulty or damaged goods
If the item you have received is faulty or damaged, please Contact Us. Ensure that you provide as much detail as possible about the fault – this will help our team process your return in a timely manner.
If the item is confirmed to have a defect, we will refund the price of the item as well as any shipping costs to your original payment method.
If the item is damaged when you receive it, once we are notified and approve a refund, you will be refunded the price of the item and any shipping costs to your original payment method, as appropriate.
3.2 - Item is incorrect or not what I expected
If the item you have received is significantly different to what was shown or described, not fit for its intended purpose, or the wrong item, please Contact Us. Ensure that you provide as much detail as possible – this will help our team process your return in a timely manner.
If the item is confirmed to be inconsistent with what was shown or described, or unfit for purpose, we will refund the price of the item as well as any shipping costs to your original payment method.
If you have received the wrong item, we will exchange the item for the item you originally ordered or provide a refund as appropriate, and we will cover the shipping cost.