You will be able to select one of the following delivery methods at checkout:

• • Regular Post - estimated 5 days once dispatched
• • Express Post - estimated 2 days once dispatched

These estimates are based on typical delivery times and will differ based on your area. Non-metro deliveries can take longer.

If your order has not arrived as expected, please check your order status online prior to contacting Customer Service

When your order is dispatched, we will send you an email letting you know your parcel is on the way.

Where our delivery partner offers parcel tracking, this will contain a link to their website allowing you to track your parcel. Your order status can be checked at any time by logging into your account.

All orders will require a person present to sign for the package upon delivery. If no one is present when the order is delivered the carrier will either attempt re-delivery or leave a card detailing the nearest location to collect the parcel.

Depending on availability of items in your order, some items may be shipped separately. If you have only received part of your order, please check your order status online prior to contacting Customer Service.

If the item you have received is faulty or damaged, please Contact Us

Ensure that you provide as much detail as possible about the fault – this will help our team process your return in a timely manner.

If you have received the wrong item, please Contact Us. Ensure that you provide as much detail as possible – this will help our team process your return in a timely manner.

We accept payments via:

• PayPal
• Visa or MasterCard
• Zip Pay
• Union Pay

After you have submitted your order, you cannot change or cancel it. Orders are processed instantly and being prepared for dispatch.

All orders placed through Travel Medicine will automatically receive a confirmation email, if by any chance you do not receive this please send us an email at [email protected] along with your relevant proof of payment.

If you need to change your address on an order you have placed, you will need to inform us immediately as orders process through our system rapidly.

Please email us at [email protected] with your updated address and we will endeavor to review and action accordingly.

Please note all online orders are sent with a tangible copy of the tax invoice included.

If you require an additional copy of this invoice please email us with the relevant order number at [email protected] to request this.

Orders will be packaged in plain boxes and unmarked for privacy and security. They will also have packaging inserted to avoid movement in transit.